Return FAQs

FOR IN-STUDIO PURCHASES:

• Items must be returned within 30 days of purchase, unwashed and unworn with tags still on.

• Items must be returned to any CityCycle studio.

• If you purchased your item under your Soul account, a staff member can easily look it up in your purchase history!

• If you do not have a CityCycle account and checked out as a guest, you must have the full receipt present when making your return.

• Was this item a gift? You can still return! We just need the full receipt to issue the return.

• Upon return, you will receive a refund to the original payment method.

• Questions? Reach out to [e-mail].

FOR WEBSITE or APP PURCHASES:

• Items can be returned to any CityCycle studio.

• We are unable to do exchanges at the CityCycle studios. In lieu of an exchange, our team will help you with the return and placing a new order. 

• If you checked out online under your CityCycle account, a staff member can easily look it up in your purchase history!

• If you do not have a CityCycle account and checked online out as a guest, you must have the full receipt present when making your return.

• Was this item a gift? You can still return! We just need the full receipt to issue the return.

• Don't live near a CityCycle? Reach out to [e-mail] to request a return shipping label to send back to our warehouse. Please allow a 3-5 business days after receipt for our warehouse to process and inspect the return, before a refund can be issued.  

• After the return is processed, you will receive refund to the original payment method.