What are the studio rules? – Zendesk

All riders must sign a waiver prior to their first ride.
We reserve the right to release any bikes that are not signed in for 4-minutes before a class begins. In order to hold the bike, we ask that riders call the studio to let us know they are on their way if they are running late. The front desk will hold a bike for up to 10 minutes after class begins, though we cannot guarantee the rider will be given the bike they signed up for. Riders who are more than 10 minutes late will not be admitted into class.
In order to cancel a class reservation and return it to your account, you must unreserve by 5 PM the night prior to the class. If a rider does not cancel their bike they will be charged for it. Riders can cancel by logging into their profile online or calling any studio directly.
We are not responsible for any items that are lost or stolen at our studios.
If a rider is planning on leaving class early, we ask that they please tell the Instructor ahead of time.